RETURNS

 

Here at Tabitha-Sky we would like to think that all our customers will be very happy with their purchases, however if someone is unhappy and would like to return an item this section explains how you can go about doing this at the terms involved.

 

Please contact tabby@tabitha-sky.com to let us know that you would like to return an item.

 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at tabby@tabitha-sky.com.

 

Sale items(if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges(if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at tabby@tabitha-sky.com and send your item to: Penrhiw Meredith, Nantgaredig, Carmarthen, UKM, SA327PH, United Kingdom.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: Penrhiw Meredith, Nantgaredig, Carmarthen, UKM, SA327PH, United Kingdom.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

All refunds will be processed once returned items have been received. Please allow a maximum of 14 days for the refund to be processed. You will receive a confirmation once the refund is complete.